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What is ISO 9001?

ISO 9001 is an international standard for quality management systems, ensuring that the products and services provided to customers meet specified requirements and are continuously maintained and managed. It has taken 20 years to evolve through various standards for system management in the global market, culminating in ISO 9001. This standard is one of the best-known and most widely used in marketing terms, with over a million certificates issued worldwide. Its success is due to its simplicity, universality, applicability to a wide range of businesses in both product and service sectors, and accessibility for small businesses.

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Customer Approach to System Management

After the audit is completed, employees who participated in the audit may be asked simple questions about their opinions, how the auditor helped with their tasks, how their capabilities and approach benefited, and whether they understood the content of the audit.

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Record Keeping

ISO 9001 requires the maintenance of various records of activities' results. The best approach is to keep as many records as possible, as they are essential for determining better management methods. However, record-keeping should not place an excessive burden on the responsible personnel. The principle is that records should be kept automatically, and if software utilization is not available, current practices or existing forms should be used.

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Standard Requirements

• Quality Requirements

• Leadership Requirements

• Planning Processes

• Support Processes

• Operational Processes

• Performance Evaluation

• Improvement

 

​If you are using a technical approach that starts with leading in competition or cost reduction, do not change it. The standard's requirements will not change any innovative methods that are already working well. GRC's audit will focus on areas where you cannot achieve results according to your expectations and all customer requirements.​​

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Audit Plan​

The audit plan for the initial certification audit is to meet the process and standard requirements. The follow-up audit confirms whether corrections from the initial audit and customer-related process compliance are met. The purpose of the audit is to help the customer through the improvement process, not to find nonconformities.

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